CWO：客户工作订单

“客户工作订单”（Customer Work Order）在商务与会计领域常被缩写为CWO，以提升书面及沟通效率。这一简称便于快速记录和处理客户需求，在工单管理、项目跟踪及财务核算中广泛应用。

The paper introduces the system's design, implementation, benefit analysis and application foreground. The system can standardize the customer service work in order to satisfy the need for power service of high quality.
介绍了该系统的设计、实施、效益分析及应用前景，电力公司可利用该系统规范大客户服务工作，以满足电力大客户对供电优质服务的需要。
Subsystem of a comprehensive customer service and business processes for the detailed design, the main design of the customer management, business acceptance, work order management, sales inquiries and other modules.
对综合客户服务子系统及业务流程进行详细设计，主要设计了客户管理、业务受理、工单管理、营业查询等模块。
Service climate is the important factors of service behavior and customer perceived service quality, service climate will affect staff attitudes and behavior, enhance staff awareness of service-oriented, incentive to work hard to do service work, In order to provide quality services to customers.
服务氛围是影响员工服务行为和服务绩效的一个重要因素，服务氛围会影响服务行业中员工的工作态度，加强员工的服务导向意识，有效地促进员工积极为顾客提供优质的服务。

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