缩写	全称	中文释义
CAP	Customer Appreciation Program	客户评价计划
WLL	Work Load Limit	工作负荷限制
TON	Thinking Outside the Norm	思维超出规范
AQH	Average Quarter Hour	平均季度小时
SEA	Safeway Employees Association	西夫韦员工协会
CSS	Computing Support Services	计算支持服务
MTM	Methods, Time, Measurement	方法、时间、测量
ODD	Oppositional Defiance Disorder	对立对抗障碍
SCRAM	Specific Challenging Realistic Attainable And Measurable	具体的挑战现实的可实现和可测量的
SBP	Specialized Business Press	专业商业出版社