缩写	全称	中文释义
LRT	Learning Resource Team	学习资源团队
TKO	Technology Knowledge And Operations	技术知识和操作
OQH	Operator Qualification Handbook	操作员资格手册
NBK	New Business And Knowledge	新业务和新知识
BOSS	Buyers Opportunity For Savings System	买方储蓄系统机会
PIPE	Personalization Is Partial Evaluation	个性化是部分评估
LPI	Leadership Practices Inventory	领导实践清单
STOP	Stop Think Observe And Plan	停止思考、观察和计划
S	Shift	换档
SARA	Self Assessment Rapid Access	自我评估快速访问