缩写	全称	中文释义
CSPF	Corporate Strategy and Program Framework	公司战略和计划框架
NRM	National Recruitment Model	全国招聘模式
IPEN	International Program Evaluation Network	国际项目评估网
LEAPS	Listen, Empathise, Apologize, Polite, and Solve	倾听、同情、道歉、礼貌和解决
ADPSP	Aetos Development Partnership Subsidiaries Program	Aetos发展伙伴关系子公司计划
PCI	Payment Card Industry	支付卡行业
ESS	Employee Self Service	员工自助服务
HRA	Human Resources Allocation	人力资源配置
OPMAS	Operations Performance Measurement and Analysis System	运行性能测量和分析系统
FC	Facilitated Communication	促进沟通